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Return Policy

RETURN POLICY

We want you to be fully satisfied with your purchase. Please reference the information below to learn about our return policy.

RETURN & EXCHANGE ELIGIBILITY

  • Merchandise may be returned for a refund if the request is made within (10) days of the buyer’s receipt of merchandise, subject to a 25% restocking fee.

  • Merchandise may be exchanged for store credit if the request is made within (30) days of the buyer’s receipt of merchandise, without a restocking fee.

  • Buyers are responsible for all shipping costs associated with returns and exchanges, including return shipping and any original shipping charges.

INITIATING A RETURN OR EXCHANGE

  • Please contact us at [email protected] to initiate the return or exchange process.

  • Approved returns or exchanges must be shipped back to us within three (3) business days of approval.

CONDITIONS

  • Buyers are responsible for all shipping costs associated with returns and exchanges, including return shipping and any original shipping charges.

  • For international orders, all import and export fees are the responsibility of the customer.

  • If equipment is sold with accessories or extras, ALL included items must be returned in order to process the refund or exchange.

  • Returns will not be accepted if equipment has been tampered with or disassembled.

  • We reserve the right to charge a restocking fee of up to 25% of the original purchase price. This fee helps cover credit card processing fees and labor costs associated with the original sale and return process.

  • Refunds and store credits will be issued once the merchandise is received and inspected in its original condition.

  • Store credits expire in 365 days (1 year) from the date the credit was issued.

NON-RETURNABLE ITEMS

  • We do not accept returns or exchanges on sensitized goods, including photographic film, paper or chemistry. This also includes any items that contain sensitized goods as a component.

  • Items sold without a warranty cannot be exchanged, but may be returned if we are contacted within (10) days to initiate the return, subject to a 25% restocking fee.

PACKAGING & SHIPPING INSTRUCTIONS

Once your return is approved, please do the following:

  • Securely pack the item(s), along with a copy of your original invoice.

  • Thoroughly package your return item(s) using bubble wrap, packing peanuts, or packing paper.

  • We are not responsible for items that are improperly packaged and damaged during transit.

Please ship returns to:

Blue Moon Camera and Machine
ATTN: Returns
8417 N Lombard Street
Portland, OR 97203

You may return items using USPS, FedEx, UPS, or DHL. Please retain a copy of your tracking information for your records. We are not responsible for lost or damaged packages during transit.

DEFECTIVE OR INCORRECT ITEMS

  • If you receive an item that is defective or was shipped incorrectly, please contact us immediately upon receipt of the item.

  • For items determined to be defective, we will provide a pre-paid return shipping label and no restocking or processing fee will apply.

  • Upon receiving the returned item, we will inspect and test the equipment. 

  • If the equipment is repairable, we will coordinate with our technicians to complete a warranty repair whenever possible.

  • Please note: if a pre-paid return shipping label was provided and the item is found to be in normal working condition, the cost of the pre-paid return shipping label will be deducted from the return amount. Original shipping charges will not be refunded.

PROCESSING RETURNS

  • Once your returned items are received in our store, they will be thoroughly tested to verify functionality.

  • Most refunds are processed within 3–7 business days, although some items may require additional testing and could take longer.

  • Refunds must be issued to the original form of payment.

STORE CREDIT

  • Store credits may be redeemed toward the purchase of any inventory or services in the future, but are not redeemable for cash.

  • Credits may be used either at our brick-and-mortar location in Portland, Oregon or by phone. 

  • If you would like to use your store credit for an online order, please contact us and we will manually apply the credit to your purchase.

  • Store credit can be used anytime within 365 days (1 year) from the date the credit was issued.

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